Policies

Privacy Policy

We do not collect any data when you visit our webpages or use our mobile applications. The only usage of Cookie is for the content delivery network (CDN) set and used by Cloudflare. When you place an order on our site, we transfer you to the PayPal website for a secure payment process. The service has its policies, terms, and conditions, and does not share your payment details with us (including credit card, billing address, and login information) other than shipping address for us to execute your orders. Please email us at support@DuendeGDS.com if you have any further questions.

Shipping & Returns

Shipping Policy

All of our items come with free shipping. We usually fulfill your orders within three business days unless we notify you otherwise. Depending on your orders' shipping address, we use different postal and courier services to ship your items within the US or oversea. We will provide you with tracking numbers upon the orders' fulfillment, so you will know where your items are at all times. Please email us at support@DuendeGDS.com if you have questions about your orders.

Returns Policy

We accept returns and exchanges within one week of an order’s receipt except for custom orders and sale items. All items must be unworn, in new condition, and returned to us in the original packaging. Unless items arrive damaged or with errors in the order, you will be responsible for all shipping costs. Please email us at support@DuendeGDS.com to initiate a return or exchange.

Frequently Asked Questions

Why don't you have a shopping cart? — It is by design. We chose not to implement a shopping cart button to keep the webpage minimal and feel less commercial.

Do you accept commissioned works? — We are thrilled to work with you to create meaningful art that suit your needs, from custom artworks to scaled interactive installations. Send us an email to info@DuendeGDS.com for commission inquiries.